FAQs

Questions from Holidaymakers

Why have I received an offer for a property I did not enquire about?
When you make an enquiry on the “Please let me know the availability and price” form, the enquiry is sent directly to the Property Operator. We also send the enquiry to similar properties selected by size, location, catering basis and quality. If the property that initially was of interest is unavailable in this way we seek to offer you similar alternatives to consider.

How do I book and pay?
When you are ready to book, just let us know. We will then email you the contact details of the Property Operator and email your contact details to them too along with the basic information about your booking. The operator will get in touch and take you through their booking and payment process. This will typically involve completing a booking form, receiving Terms and Conditions and paying for your booking with a deposit and balance installments. The process varies from operator to operator so you should check carefully what they are and what is included or excluded in the price.

What are the booking conditions?
Booking Conditions vary. When you make a booking you will receive all the details from the property operator along with the small print.

Where is your office located?
We are fortunate to have a lovely office in the centre of Chamonix Mont Blanc. The landline number is +33 (0) 4 50 78 01 95.

How do I buy lift passes?
Some operators will arrange your lift passes although they are usually a travel extra and not included in the price. You can also preorder them with us and we will deliver them to you on your arrival day free of charge.

How do I book airport transfers?
Please check the booking details carefully to establish whether transfers are included in the price of holiday.

Do you provide cots, high chairs and vehicle child seats?
Please let us know what you need when you are preparing to book and we will pass on your requests to the property operator. Normally the operator can supply all that you need, but in the rare occasion where this is not possible, let us know and we will see what we can do to help. We advise that you to bring your own child or bumper seat and install them in any vehicles yourself.

What is your refund / cancellation policy?
Each property owner will have their own specific terms and conditions relating to refunds and cancellations. Please check the holiday terms and conditions. As your contract will be direct with the operator you must be satisfied with the conditions before going ahead.

How does Verbier Chalets work?
We are an agency and property operators list their accommodation on the website. When enquiries are received we contact the property operators and check the price and availability. We pass the holiday details on to you and give advice when asked. If you want to book a property we give your details to the operator and you pay direct. You pay us nothing.

Do I pay a commission to Verbier Chalets?
No, you do not pay us anything for holiday bookings. For the sake of transparency, you should know that we may receive commission for introducing you to property operators and other service providers. Often ,because of our long-standing relationships with operators, we negotiate discounts from public brochure prices.  We can’t guarantee this, but we are sensitive to your budget and often successful in saving you money.

How to search for a property?
The easiest and fastest way is to use the search form near the top of every page by simply searching by “Sleeps (up to)” but you can also narrow your search too or look for a specific property using the dropdown and/or other criteria to filter with.

How to make an enquiry?
At the bottom of every property listing is an enquiry form. Your contact details are mandatory and you will help us help you by giving as much details about your requirements as possible in the “Enquiry” field.

Information such as your preferred chalet type, number of single beds, doubles/twins, children and their ages and location preferences are as important to us as to you. The more we know about what works for you the more quickly we will send you proposals for suitable chalets.

When do I have to pay for my holiday in full?
You will generally be required to put down a deposit for your holiday when you make your booking and then usually you will be required to make full payment 12 weeks before departure depending on the tour operator. These timings do vary according to the particular holiday you have booked however the operator will advise you when the full balance is due

Privacy Policy
Other than for passing on your details to Property Operators when you book, your details will go nowhere and if you make an enquiry we never pass your details to third parties.

Email marketing
A few times a year we get in touch with you at most. We believe that giving a good service is key and that email marketing is something we have to do occasionally but that your inbox is yours, not ours.

Where is the property located?
Most of the advertised properties have a map powered by Google. We cannot guarantee the accuracy of these maps although for the most part the property locations are correct. We advise you to think carefully about where you would like to be in relation to the skiing areas of the Verbier before booking, or simply ask our advice.

Once you decide to proceed with a booking please double check the location of the property with the operator. We are not responsible if the operator has incorrectly stated the location of the property in question on our website.

How do I give feedback?
Please give us feedback anytime on our service or the property you have booked by emailing us on This email address is being protected from spam bots, you need Javascript enabled to view it

How do I get help once I am in Verbier?
Firstly, call your tour operator, and if that is not enough to help you, do call us during office hours on the office landline +33 (0) 4 50 78 01 95 or Adam's mobile number on +44 7775 814814.

Any other questions
If you have any questions that are not covered here, please just contact us on This email address is being protected from spam bots, you need Javascript enabled to view it anytime.